CIS and CS Tutor Training


Image source (Modified)

What is tutoring?

Tutor Responsibilities

Be Prompt: Students must be able to count on tutors being available during the posted hours. Being late leads to frustration and disappointment.

Be courteous: Show friendliness and concern for others, especially the students coming to you for help.

Be Professional: Tutors should express understanding of students' frustrations without criticizing their classroom teachers or second-guessing a teacher's grading. Students should be encouraged to address such problems directly with their instructors.

Report problems: Pay attention to how students in the STEM area are treating each other. If you see a problem then bring it to the attention of the instructor on duty.

Occasionally, tutors may get complaints. Depending upon their nature, it may be advisable to direct complainer to your supervisor. Tutors do not need to assume the duty of trying to deal with complaints oneself.

Conducting a Tutoring session



Tutoring Strategies

Check Yourself

  1. Why is it important to show up to a tutoring session on time?
  2. How do you find out from a student what help is needed?
  3. How do you let the student know you are listening?
  4. After a student explains what they want help with, what is the first thing you should do?
  5. After asking a question, how long should you wait for the student to respond before providing a hint or asking another question?
  6. What is wrong with saying, "Oh, this is an easy problem..."?
  7. What is the matter with saying, "I don't know the answer to that problem."?
  8. When should you give students the answer?

Image source (BBC)

Behavior Problems

These behaviors should be reported to the faculty on duty if observed:

Exercise 2: Discussion of Observed Bad Behaviors and Appropriate Responses

What type of bad behaviors have you observed?

Check Yourself

  1. What are the most egegious behaviors that you should report to the instructor on duty?
  2. A student leaves the area with their computer still on. While they are gone, another student takes a picture of their computer screen. What should you do?
  3. A student appears to be playing games in the CIS/CS STEM area. Should you tell them to leave and go somewhere else to play games? Why or why not?

Sources and Resources:

  1. What the Tutors Do: from Portland State University
  2. Tips for Tutors: The Learning Strategies Center, Cornell University
  3. Mansplaining, explained in one simple chart: BBC Worklife
  4. TutorTIPs: Basic Tutoring Guidelines: Miami Dade College
  5. Best Practices of Highly Effective Tutors
  6. The Intractable Tutee: Purdue Writing Lab Tutor Training Video
  7. Writing Center Video Scenario: The Irate Student
  8. The DOs and DONTs of Peer Tutoring: YouTube
  9. Tutor Training Videos
  10. Prohibition of Harassment: Cabrillo Policies and Procedures